Terms of Service
These terms apply when a business creates a WA Desk workspace or uses it. By signing up, you accept them on behalf of your business.
The service
WA Desk, operated by KITIMBA ("we", "us"), gives a business a shared WhatsApp inbox, automations, template campaigns, contact management and a WhatsApp shop. It works on the official WhatsApp Business Platform (Cloud API) from Meta. We may improve or change features over time.
Your account
- Give accurate details and confirm your email address. You must be at least 18 and allowed to act for the business.
- Keep passwords private. Admins decide who joins the workspace and what they can do, and are responsible for their teammates' use of it.
- Tell us straight away at support@wa.crm.ug if you think your account has been misused.
WhatsApp and Meta
- Your business must have its own Meta Business account and follow Meta's WhatsApp Business terms and Commerce and Business Policies. Meta can limit or block a number that breaks them. That is outside our control.
- Meta bills WhatsApp's own message fees directly to your business. Your WA Desk plan does not include them, and we add nothing on top.
- Free-form messages can only be sent within 24 hours of the customer's last message. Outside that window only templates Meta has approved can be sent.
Plans and payment
- New workspaces start with a free trial. After that, a paid plan is needed. Plans, prices and limits are shown on the pricing section and in the app's Billing page, and may change for future billing periods.
- Plans are paid in advance, monthly or yearly, by mobile money.
- If a paid period ends without renewal, there is a 3-day grace period. After it, the inbox keeps receiving and answering messages, but automations, campaigns and adding teammates or contacts pause until you renew. Nothing is deleted.
- [Refund policy: describe when, if ever, payments are refunded.]
Acceptable use
You must not use WA Desk to:
- message people who have not agreed to hear from your business, or keep messaging people who replied STOP;
- send spam, scams, illegal content, or content that breaks Meta's policies;
- collect PINs, passwords or mobile money codes from customers;
- sell items that are illegal or that Meta's Commerce Policies prohibit;
- try to access other workspaces, overload the service, or get around its limits or security.
We may suspend a workspace that breaks these rules. We will tell you the reason, and you can contact us about it.
Your data
- Your business owns its contacts, conversations, products and orders. We process them only to provide the service, as described in our Privacy Policy.
- You are responsible for having a lawful basis to message your customers and to store their details, including under Uganda's Data Protection and Privacy Act, 2019.
- You can export contacts and shop reports at any time, and ask us to delete your workspace (see Data deletion).
Shop payments
When your shop takes mobile money, payments go to your own provider account. We do not hold your customers' money. Mobile money activation for shops must be approved by us first, and we may stop that approval if it is misused. You are responsible for delivering what you sell and for refunds to your customers.
AI and integrations
If you connect your own AI provider or business system, you are responsible for that provider's terms and charges, and for checking what automated replies say to your customers.
Availability and liability
- We work to keep WA Desk available and secure, but it depends on Meta, payment providers and the internet, so we cannot promise it will always be uninterrupted or error-free.
- [Limitation of liability: to be completed with legal advice.]
Ending the service
You can stop using WA Desk at any time and ask us to delete your workspace. We may close a workspace that seriously or repeatedly breaks these terms, without prior notice.
Changes to these terms
We will post updated terms on this page with a new effective date, and tell workspace admins about significant changes before they take effect.
Governing law
These terms are governed by the laws of Uganda.
Contact
KITIMBA, Kiwatule, Kampala, Uganda. Email: support@kitimba.com.