Answer every customer from a shared inbox, let automations handle the routine questions, and sell from a WhatsApp shop that takes MTN MoMo and Airtel Money.
Hi, do you have the black sneakers in size 42?
Hi Brenda, welcome to Nalu Styles! What would you like to do?
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Made for businesses that sell and support on WhatsApp
No more passing one phone around the shop. Everyone signs in to the same inbox, picks up their conversations and sees who is already replying.
Start with the inbox, then add automations, campaigns and a shop as you grow.
Welcome messages, button menus, lead capture and after-hours replies. Ready-made recipes, or build your own step by step.
Send approved templates to all contacts or one tag, and see who read and replied.
Let AI answer from what you tell it about your products, prices and hours, and hand over when it isn't sure. Uses your own Claude, OpenAI or Gemini key.
We're open 8am to 7pm, Monday to Saturday. A teammate can help with anything else.
Import and export CSV, tag customers, and keep notes on each one. People who reply STOP are opted out of campaigns automatically.
Sign up and confirm your email. Your 14-day trial starts straight away.
Use the number you already have, or a new one, on the official WhatsApp Cloud API.
Add admins and agents. Each person signs in with their own account.
Pick a recipe, adjust the words, turn it on. Your team takes over whenever it's needed.
Customers browse your products, fill a cart and check out without leaving WhatsApp. They choose delivery to their area or pickup, and pay by Mobile Money, cash on delivery or at pickup.
Automations answer the routine questions and quietly get out of the way when a person should take over.
An automation step can call your own system and reply with what it returns: order status, fee balances, booking slots. Values like the customer's number are filled in safely, and keys are stored encrypted.
# Step 3 · Call an API
GET https://api.yourshop.ug/orders?phone={{wa_id}}
Authorization: Bearer ••••••••
# Save from the response
order.status → {{var.order_status}}
order.eta → {{var.order_eta}}
# Step 4 · Send message
"Your order is {{var.order_status}}.
Expected: {{var.order_eta}}."Connect the number you already use. Replies you type on the phone show up in the shared inbox, and you can bring up to six months of chat history with you.
Every plan starts with a 14-day free trial. No card, no contract.
For a small team getting started.
UGX50,000
per month
Automations, campaigns and AI for a growing business.
UGX130,000
per month
For larger teams with high volumes.
UGX300,000
per month
Prices in Uganda shillings. WhatsApp's own message fees are billed by Meta directly to your business, with no markup from us.
Still unsure? Email support and we will get back to you.
Yes. If you use the WhatsApp Business app, you can connect the same number and keep using the app on your phone: replies typed there appear in the shared inbox, and you can bring up to six months of history. You can also connect a new number instead.
WA Desk runs on the official WhatsApp Business Platform (Cloud API) from Meta. Your number is connected through your own Meta Business account, unlike unofficial tools that can get a number blocked.
Meta bills WhatsApp's message fees directly to your business. We don't add anything on top. Your WA Desk plan covers the software: inbox, automations, campaigns and the shop.
14 days with 2 teammates, 500 contacts, 5 automations, 200 campaign messages and 100 MB of media storage, including the shop and AI steps. No card or payment is needed to start.
With MTN Mobile Money or Airtel Money, from the Billing page inside the app. Pay monthly, or yearly and get two months free.
WhatsApp lets businesses send free-form messages within 24 hours of the customer's last message. After that, only approved templates can be sent. WA Desk shows how long the window has left and switches to templates when it closes.
Yes, once mobile money is approved for your shop. Payments go straight to your own provider account, and every payment is confirmed with the provider before the order is marked paid. Cash on delivery and pay at pickup work from day one.
Nothing is deleted. Your inbox keeps receiving and answering messages, while automations, campaigns and adding teammates pause until you renew. Paid plans get a 3-day grace period.
Each workspace is kept separate, your WhatsApp token and API keys are stored encrypted, and every sign-up confirms its email address. You decide who on your team is an admin or an agent.