Data deletion
You can ask us to delete your data at any time. How depends on whether you use WA Desk for a business, or you are a customer who messaged a business that uses it.
If your business uses WA Desk
Delete parts of it yourself
- A contact and their conversation: open the contact in Contacts and delete it.
- Photos, voice notes and documents: admins can delete them under Settings → Storage, all at once or by type and age.
- A teammate's access: admins can disable them under Settings → Team.
Delete your whole account or workspace
- Email support@wa.crm.ug from the email address you sign in with, with the subject "Delete my WA Desk data".
- Say whether you want to delete only your own user account, or the whole workspace. Only a workspace admin can ask to delete a workspace.
- We confirm the request with you and complete it within [30] days. We email you when it is done.
Deleting a workspace removes its users, contacts, conversations, messages, media, automations, templates, products and orders from WA Desk. It also removes the stored WhatsApp connection and payment credentials. Export anything you need first: contacts and shop reports can be downloaded as CSV.
If you messaged a business that uses WA Desk
The business decides what it keeps about its customers, so ask the business first: message it on WhatsApp or use its usual contact details. You can also email support@wa.crm.ug with your WhatsApp number and the business's name, and we will pass your request to that business and help it act on it.
To stop a business's campaigns and automated messages without deleting anything, reply STOP to it on WhatsApp.
What may be kept
- Payment and accounting records we must keep by law, for as long as the law requires.
- Copies in backups, which are overwritten on our regular backup cycle.
- Messages already delivered to WhatsApp. Copies on people's phones and on Meta's systems are outside WA Desk. See WhatsApp's own policies.
Questions
See our Privacy Policy, or email support@wa.crm.ug.